Privacy Policy

Please read our privacy policy below carefully.

At Grovewell Garden Centres, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. You may change your details at any time by advising us in writing via e-mail. All information we receive from our customers is protected by a secure server. All customer data collected is secured against unauthorised use or access.  Credit card information is not stored by us on our servers.

GENERAL COLLECTION OF PERSONAL INFORMATION

As used in this Privacy Policy, ‘personal information’ means personally identifiable information such as an individual’s name, street address, e-mail address and telephone numbers.  Personal information may be requested by Grovewell Garden Centres to enable an individual to register for a promotion, receive information or mailings, provide a delivery service for a product, fill out a survey, make a comment or enquiry or for a variety of other reasons. Please be assured that Grovewell Garden Centres will not collect any personal information unless an individual provides this information voluntarily.  When Grovewell Garden Centres is provided with personal information, the individual is authorising us to use that information in accordance with this Privacy Policy.

GENERAL STORAGE OF INFORMATION

We receive and store information you enter on our website or give us in any other way from time to time.  You may provide basic contact information such as your name, phone number, address, and e-mail address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or e-mail preferences, respond to a survey, or communicate with our customer support. Your image may be recorded on CCTV when you visit Grovewell Garden Centres and your vehicle number plate may be recorded in our car parks to manage security through ANPR

Personal information and the information Grovewell Garden Centres gathers is used solely by Grovewell Garden Centres for the express purpose for which it was collected e.g. to respond to an enquiry, entry into a promotion etc.

At times, if a product or service is ordered from Grovewell Garden Centres then personal information may be shared with Grovewell Garden Centres suppliers and other third parties to allow delivery of such product or service.  These suppliers and other third parties are not authorised by Grovewell Garden Centres to use personal information in any other way.

This will only apply if you have registered or subscribed to such publications by registering your details with us.  However, if you wish to cease receiving any such information you may let us know either by e-mail or unsubscribing at any time and your request will be actioned immediately.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We respect the privacy of our online visitors.  We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to enquiries and comments about us and our products and services.

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party.

Any non-personal information, communications and material you send to this website or to us by e-mail, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever.  Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

COOKIES

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour.  Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, e-mail address or telephone number).  Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.  This may, however, prevent you from taking full advantage of our website.

COLLECTION & STORAGE OF PERSONAL INFORMATION VIA THE GROVEWELL APP

We may collect, use & store the following personal data about you via the Grovewell Gold App:

– Identification such as your first name, surname, title, date of birth and gender
– Contact Details including delivery address, billing address, e-mail address and contact telephone numbers
– Application Data including your Grovewell Gold account details, voucher & offer redemption information, your interests, preferences, feedback and responses to surveys
– Transactional Data such as details about products or services you have purchased from us
– Marketing & Communications Data such as your marketing preferences

OUR LEGAL RESPONSIBILITIES

Data protection law provides reasons for why we may collect and process your personal data, including:

  • Consent: In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive e-mail newsletters or sign up to our Grovewell Gold App
  • Contractual obligations: In certain circumstances, we require your personal data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address and contact details to deliver your purchase and pass them to our delivery driver
  • Legitimate interest: Some circumstances may require us to access your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business, and which does not materially impact your rights, freedom, or interests. For example, to check your purchase history to send you or make available personalised offers. With your consent, (opted in) we will use your personal data, preferences, and details of your transactions to keep you informed by e-mail, phone and postal mail about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.  Also, we may use your Personal Data to protect the rights, property or safety of Grovewell Garden Centres, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Grovewell Garden Centres, our customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

SECURITY

We strive to ensure the security, integrity and privacy of personal information submitted to Grovewell Garden Centres, and we periodically update our security measures in light of current technologies.

LINKS

This website may contain links to other websites.  These links are meant for your convenience only.  Links to third party websites or retailers do not constitute sponsorship or endorsement or approval of these websites or retailers. Please be aware that we are not responsible for the privacy practices of these third parties.  We encourage our users to read the individual privacy statements of each and every website, or third party that collects personally identifiable information. This privacy policy applies solely to information collected by Grovewell Garden Centres.

YOUR RIGHT TO WITHDRAW CONSENT FOR THE PERSONAL USE OF YOUR DATA

Whenever you have given us your consent to use your personal data, you also have the right to change your mind at any time and withdraw that consent on any of the following occasions:

  • Where we process your personal data based on our legitimate interest, you can ask us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data, such as the administration of an extended warranty
  • You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request
  • To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy
  • If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act

HOW TO STOP YOUR PERSONAL DATA BEING USED FOR DIRECT MARKETING

When you purchase a product, we might receive a copy of the information you supplied. If you agree to receive marketing communications from us, we will use your data to personalise what we send you. You are free to opt out of receiving marketing communications from us at any time.

There are several ways you can stop direct marketing communications from Grovewell Garden Centres:

  • Click the ‘unsubscribe’ link in any e-mail communication that we send you. We will then stop any further e-mails
  • In our Grovewell Gold app, you can manage your preferences and opt-out from one or all of the marketing notifications by selecting or deselecting the relevant options in the ‘Details’ section

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

CHANGES TO OUR PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website.  Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at info@tenterdengc.co.uk and we will attempt to respond within 48 hours, or you may also contact us by mail at:

Tenterden Garden Centre :
Appledore Road (B2080)
Reading Street, Nr. Tenterden,
Kent, TN30 7HT

Telephone: 01233 758510

To assist Grovewell Garden Centres to action the request, an individual’s full name including details of the brand or Grovewell Garden Centres contact, to which the request relates, to should be provided. Grovewell Garden Centres are committed to protecting an individual’s privacy. Please do not hesitate to contact us with any questions or concerns about this Privacy Policy.

SUMMARY

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent: You can remove your consent at any time and you can do this by contacting Grovewell Garden Centres
  • We have a contractual obligation
  • We have a legal obligation
  • We have a vital interest
  • We need it to perform a public task
  • We have a legitimate interest

This Grovewell Garden Centres Privacy Policy is intended to set out the way we handle your personal data and your rights to control it.

If you have any questions about this Privacy Policy, please contact us via:

Tenterden Garden Centre :
Appledore Road (B2080)
Reading Street, Nr. Tenterden,
Kent, TN30 7HT

Telephone: 01233 758510

E-mail: info@tenterdengc.co.uk

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