Terms & Conditions

From garden sprinklers to hose pipes

Grovewell Garden Centres Refund Policy

You have 30 days to return any items purchased from a Grovewell Garden Centre*.
Please ensure you have proof of purchase or a customer order copy with you when returning items to store, we will not be able to process a refund or arrange a replacement without it.

The original payment card will be required in order to process a refund where the original transaction was made by card. *This does not include livestock from within the Aquatic & Pet areas, please refer to the livestock guarantee slip given to you at time of purchase

REFUNDS OVER THE PHONE 
We are sorry but at present we are unable to accept payment or process refunds over the phone. You will need to go into your local garden centre in person with your proof of purchase and original payment method in order to process a refund.

5 YEAR PLANT GUARANTEE
We guarantee all our hardy plant stock for 5 years. Hardy plants include Shrubs, Trees, Conifers & Roses. Should any of these plants fail to establish, within 5 years, we will replace or issue a credit note should a suitable replacement not be available. All you need to do is provide proof of purchase and return the plant to us, and we will do the rest!
On occasion there may be conditions that invalidate our plant guarantee, for example:

  • Due to neglect e.g. evidence of over or under watering
  • Physical damage beyond our control e.g. damage from a strimmer or lawn mower
  • Extreme natural phenomenon beyond our control, such as excessive heat or cold where the plants natural tolerance would not withstand this
  • Please visit our website for full terms: grovewellgc.co.uk/plant-guarantee/
    Grovewell Garden Centres is fully compliant with the Consumer Rights Act and Sales of Goods Act, as monitored by Trading Standards
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Grovewell Garden Centres

Event Terms & Conditions

By purchasing tickets to any event at Grovewell Garden Centres, you agree to be bound by the following Terms & Conditions. Please read them carefully before completing your booking.

1. General Terms

  • Grovewell Garden Centres reserves the right to amend these Terms & Conditions at any time without prior notice.
  • Your pre-booked ticket is only valid for the date and time stated at the time of booking.
  • We strongly recommend double-checking your booking details before completing your purchase, as we cannot offer refunds once tickets have been purchased (see our refund policy below).
  • Tickets are only valid for the specific branch and event selected at time of booking. Please verify the correct location on your ticket before attending.

2. Ticketing & Entry

  • To gain entry to your event, you must present a valid ticket or e-ticket (printed or on a mobile device) upon arrival.
  • Please arrive at least 5 minutes before your allocated time slot. While we strive to run all events punctually, in the rare event of delays beyond our control, we will admit you as soon as possible.
  • Entry will not be granted for time slots other than the one printed on your ticket. If you’ve misplaced your ticket or haven’t received your confirmation email, please contact Tenterden Garden Centre 01233 758510 or e-mail info@tenterdengc.co.uk Canterbury Garden Centre 01227 375415 or e-mail info@canterburygc.co.uk for support.

3. Children & Guardians

  • All children attending our events must be accompanied by a responsible adult aged 18 or over.
  • For safety and supervision reasons, there is a maximum ratio of four children per adult, and a total of six children permitted in the grotto at any one time
  • This policy helps us maintain high standards of health, safety, and safeguarding at all events.

4. Refunds & Amendments

  • Refunds are only available if requested at least 72 hours prior to your original booking date.
  • All refunds will be processed via the original payment method, with a £1 booking fee deducted from the refund amount.
  • We are unable to offer refunds within 72 hours of the event or after the event has passed.
  • If you wish to amend your booking (e.g., change the date or time), you may do so by logging into your online account and selecting from available time slots.
  • Amendments can only be processed at least 48 hours prior to your booking date.
  • Amendments can only be made online and are not available in-store or via telephone.
  • Grovewell Garden Centres is not responsible for any technical issues with the website that may prevent you from modifying your booking.

5. Event Cancellations

  • If we are forced to cancel or reschedule an event due to external factors (e.g., adverse weather), we will offer an alternative date or time slot where possible.
  • If no alternative is available, you will receive a full refund, provided you contact us within 28 days and can present your original ticket.
  • It is your responsibility to get in touch with us to arrange your new booking or refund.
  • Grovewell Garden Centres is not liable for any delay or cancellation that results in missing an associated event or booking.

6. Pets

  • While dogs are welcome in our garden centres, they are not permitted into any event spaces, including Father Christmas’ Grotto.
  • Guide Dogs and Assistance Dogs are of course welcome in accordance with accessibility guidelines.

7. Safety & Conduct

  • The safety of our guests and staff is our top priority. In the event of an emergency, please follow all instructions given by Grovewell team members for a safe and orderly evacuation.
  • We reserve the right to refuse admission or remove individuals from an event if we feel the safety or well-being of others is at risk, or if behaviour is deemed inappropriate.
  • Grovewell Garden Centres is not responsible for lost or stolen tickets.

8. Grotto Gifts

  • The gift(s) selected as part of your Grotto experience are non-transferable and cannot be exchanged for cash or alternative items.
  • Gifts from Father Christmas’ Toy Workshop are subject to availability, and while we do our best to provide a wide range of options, specific items cannot be guaranteed.
  • Please ensure gifts are chosen within the recommended age range for your child. Grovewell Garden Centres cannot take responsibility for gifts selected outside of these guidelines.
  • If your gift is broken or faulty, please return it to us within 48 hours of your visit, and we’ll be happy to provide a like-for-like replacement. Unfortunately, we’re unable to replace gifts in cases of change of preference.
  1. Feedback & Support

We welcome all feedback, whether positive or constructive, as it helps us improve our events. If you have any comments, questions, or concerns, please don’t hesitate to contact us. We’ll always aim to respond promptly and clearly.

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We hand pick our ranges based on our own horticultural knowledge and from listening to you, our customer.

Our extensive range of garden tools means that we are sure to have the garden tool for you. We hand pick our ranges based on our own horticultural knowledge and from listening to you, our customer. That way, we can ensure that our garden tool range is practical, great value and meets, if not exceeds, your expectations.

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You may have noticed things are looking a little different for Grovewell Aquatics at Tenterden Garden Centre. We have made the difficult decision to remove livestock from our store. This decision was not made lightly, and although the team have an excellent reputation, we were unable to keep Grovewell Aquatics as it was.

Our team remain part of the garden centre and will be on hand to answer any aquatics queries and will assist with the operation of the aquatics sundries department covering all your pond, water feature and pet needs.

Please note, Grovewell Aquatics at Canterbury Garden Centre will continue to stock tropical and cold-water fish.