Terms & Conditions

You have 30 days to return any items purchased from a Grovewell Garden Centre*.
Please ensure you have proof of purchase or a customer order copy with you when returning items to store, we will not be able to process a refund or arrange a replacement without it.

The original payment card will be required in order to process a refund where the original transaction was made by card. *This does not include livestock from within the Aquatic & Pet areas, please refer to the livestock guarantee slip given to you at time of purchase

REFUNDS OVER THE PHONE 
We are sorry but at present we are unable to accept payment or process refunds over the phone. You will need to go into your local garden centre in person with your proof of purchase and original payment method in order to process a refund.

5 YEAR PLANT GUARANTEE
We guarantee all our hardy plant stock for 5 years. Hardy plants include Shrubs, Trees, Conifers & Roses. Should any of these plants fail to establish, within 5 years, we will replace or issue a credit note should a suitable replacement not be available. All you need to do is provide proof of purchase and return the plant to us, and we will do the rest!
On occasion there may be conditions that invalidate our plant guarantee, for example:

• Due to neglect e.g. evidence of over or under watering
• Physical damage beyond our control e.g. damage from a strimmer or lawn mower
• Extreme natural phenomenon beyond our control, such as excessive heat or cold where the plants natural tolerance would not withstand this
• Please visit our website for full terms: grovewellgc.co.uk/plant-guarantee/
  Grovewell Garden Centres is fully compliant with the Consumer Rights Act and Sales of Goods Act, as monitored by Trading Standards